Replacement and return request policy

Return and Exchange Policy

Important Note: (In-store, via a fast delivery representative, or personal pickup)

Thank you for shopping with us. Below are the details of our return and exchange policy:

Return and Exchange Conditions:

1. Returns:

   • Products can be returned within 24 hours (1 working day only) from the invoice date.

2. Exchanges:

   • Products can be exchanged within 3 working days from the invoice date.

   Note: Accessories and belts cannot be returned or exchanged after use or trying them on due to health reasons.

3. Return and Exchange Method:

   • The customer can contact the store or the representative for pickup or delivery of the products within the specified period.
   • If you wish to use a fast delivery representative, the service will be provided for an additional fee that will be borne by the customer. Please note that this service is subject to availability and may not always be available.

Required Conditions for Return and Exchange:

1. Invoice (paper invoice or electronic order number).

2. Products must be in their original condition with all attachments, without any modifications, alterations, or usage.

3. If there is any delay in receiving or delivering the product by the customer, the period will be deducted from the return/exchange time.

4. No returns or exchanges will be processed unless the product is in its original condition.

5. Refunds will be issued using the same payment method used for the original purchase:

   • If payment was made in cash, the refund will be issued in cash.
   • If payment was made via Tamara, the refund will be processed through Tamara.
   • If payment was made using Visa or Mada, the refund will be processed through the same banking channels used for the original payment.

6. You can contact us via WhatsApp to confirm the process.

Additional Notes:

1. Bank Transfers: Refunds via bank transfer may take 2 to 21 days depending on the bank"s processing time.
2. Free Delivery Offer: If there is a free delivery promotion and all items in the same invoice are returned, the cost of delivery will be deducted from the refund amount.
3. Rejected by the Representative: If the representative refuses to accept the product due to improper usage, storage, or packaging, the return or exchange request will be canceled.

Returns and Exchanges for Orders Outside Riyadh or Outside the Kingdom:

• Returns: Must be completed within 42 hours (2 days) from the shipment arrival date.
• Exchanges: Must be completed within 3 days from the shipment arrival date.
• Shipping Costs: The customer is responsible for the return and exchange shipping costs.
• Shipping Method: The customer can use any preferred shipping company, provided it meets the time frame, and a shipping receipt must be sent.
• ZidShip: The customer may use ZidShip for returns. In this case, the shipping cost will be deducted from the refund amount.

Gift Vouchers:

• Prepaid gift vouchers are non-refundable but can be exchanged for products only at the store or website. They are valid for one year from the invoice date (extendable upon prior communication with us).

Additional Notes:

• The colors in the photos may differ from the actual product due to lighting conditions during photography.
• Sizes may vary depending on the fabric type (some fabrics are stretchable, while others are not). If the size or color does not fit the customer, they are eligible for a return within the specified return period.

Note: Each order can only be returned or exchanged once to save time, effort, and money for both the customer and the store.

Store Address for Returns and Exchanges:

• Abrar Abdulkarim Al-Dail Clothing Establishment
• Abrar Style Fashion Boutique
• Riyadh, Al-Hamra District, Exit 9, Al-Bahar Street.
• Building 7684, Postal Code 13217
• Additional Unit 3002, Unit 2.

Contact Numbers:

• +96650617141
• +966562223142

Thank you for shopping with us, we are here to serve you!